How do I remove the ability for customers to sign up for our account?

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6 Comments

  • Iris Adä

    The link to the support product feedback seems to be dead, can someone give me the most recent one? 

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  • Aubree
    Zendesk Customer Care

    Hi Iris,

    I'm so sorry for the inconvenience and thanks for bringing this up. Here's the updated link for the Support Product Feedback: https://support.zendesk.com/hc/en-us/community/topics/200132066.

    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

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  • Sheila Lucas

    Greetings Zendesk Brainiacs,

    I have two questions that fold into the same concern: people are confusing the Zendesk login (for one of our brands) with our software platform and are submitting tickets directly to us when we are not able to assist them.

    We have hidden the Sign in button on the brand in question, but Zendesk seems to have an overlay prompting people to create an account or sign in when they arrive on the page. Is there a way to disable this?

    I was hoping that disabling "Anyone can submit tickets" would solve our issues, however another one of our brands relies heavily on the web widget and general ticket submissions from a specific pool of users. Since the comment from three years ago, has Zendesk enabled the ability to disable anyone submitting tickets per brand, or is it still all-or-nothing?

    Thank you for your assistance!

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  • Aubree
    Zendesk Customer Care

    Hi Sheila,

    Thanks for reaching out! This feature "Anybody can submit tickets" cannot be separated by brands. Users are managed over the full Zendesk account instead of by brand, so this setting would apply to all of your brands. Apologies for the inconvenience.


     

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  • Chris Hardy

    Does anyone know if it's possible to prevent user's from signing up for accounts but allow unknown user's email in a support request?  I turned off "anybody can submit tickets" but when I email the support email from an address not associated with an account, no ticket is created.

    We'd like to handle help center account creation manually but allow customer's without an account to email in a support request.  

    Thanks,

    Chris

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  • Christine Felicia
    Zendesk Engineering
    Hi Chris,

    When you disable the 'Anyone can submit tickets' option, unregistered end-users can still submit tickets and you can still receive them in your instance, however, those tickets fall under your Suspended ticket view. You'll have the option to recover those tickets or delete them.

    See: When anonymous users submit support requests
     

    When you receive a support request from an anonymous user, when you've configured Zendesk Support as closed, the request is added to the Suspended Tickets view. From there an agent can either delete the request or recover it. Recovering the ticket creates a new user account and adds the ticket to your Zendesk. For more information, see Viewing, recovering, and deleting suspended tickets in the Zendesk Agent Guide.


    Hope this clarifies. Thanks!
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