Is it possible to download all ticket attachments in Zendesk Support?
Zendesk Support does not yet have functionality built into download or export all or only attachments natively. However, this is possible using the Zendesk API for both the individual ticket and for all tickets.
- For an individual ticket:
Attachment URLs can be found within:
Each comment will have an attachments array attribute, which will contain links to any attachment included in that comment. To get the file associated with it, you would need to download the file linked at the content_url attribute.
- For all tickets:
Accounts with access to exports should be able to perform a JSON export of tickets, which will contain links to the various attachments as: https://subdomain.zendesk.com/api/v2/attachments/ATTACHMENT_ID.json
In order to download the attachments associated with each link, you will need to perform a GET request to that endpoint. Then download the file linked at the aforementioned content_url attribute.
Note: The same attachment links will show up in the JSON export associated with user photos. If that user has been deleted or subsequently changed their photo, those links will fail to return files.
I think this missing feature is a must, we just got a ticket with more than 130 files and we need to grab all of them, time is critical.
I just downloaded almost 100 jpg files from a client's support ticket, and had to do it one-by-one-by-one-by-one-by-one... Click on the image, click the download button, point browser to where the images need to be saved, save, start all over again. PAINFUL
I just looked at the API dump of the ticket, and I could write some code to parse everything from the content_url, but what a pain. You should already have a function that already does that. I am going to look to an alternative drop box for files, but now they won't be attached to the ticket, so it will require a manual reference in the ticket. Sure wish you guys would take a look at this.
OK, I think my solution for this until Zendesk offers this function is to have the client access an Office 365 SharePoint folder in the browser and upload images to that folder. Still would prefer that be a function in Zendesk, keeping everything together.
This feature is very needed.
This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to have the possibility to download all attachments at once. Even if it is packed into a zip file.
If zendesk wants to be a professional tool for dealing with customer requests and claims this function is a must!
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