Why do my articles not appear in suggested articles on requests or Help Center search?

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  • light

    Hello, many users have this interface after clicking the article link. What is the reason? Very urgent, thanks for your help.

  • Roxelle Miayo
    Zendesk Customer Care

    Hi Light,

    I will be creating a ticket for you to further investigate your concern. Please look forward to my email. 

    Roxelle G. 

  • Tim Barrett

    Hi I've got some odd behaviour on my helpcentre. We have an article titled "Branded Glassware". If I search for glassware I get no results, but the result count shows a match. Why is the result not showing in the list? 


  • Arianne Batiles
    Zendesk Customer Care

    Hi Tim Barrett,

    I created a ticket on your behalf, and I’ll continue to assist you from there. Kindly check your email for updates. Thank you!


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