Question

I usually don't need to enter a username and password to sign in to Chat. It automatically logs me in if I'm logged in to Zendesk Support. Now I need credentials to log in. What can I do?

Answer

  1. Clear your browser's cache and cookies; for browser-specific instructions, see this article: Options to clear cache and cookies.
  2. Sign back into Zendesk Support to see if the problem persists.
  3. If it does, try a different browser altogether.
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