Question
How do I hide the Submit a request link from my help center?
Answer
The help center has a set of helpers that perform certain actions. Delete the new_request link identifier from the template of your help center to remove the Submit a request link.
To remove the helper from your template
- In Guide, click the Customize design icon () in the sidebar.
- From the theme you want to work with, select Customize.
- Select Edit code and open the header.hbs template.
- Remove the following lines of code below from your template:
{{link 'new_request' class='submit-a-request'}}
<li class="item">{{link 'new_request' role="menuitem" class='submit-a-request'}}</li>
- Select Publish.
- Open the article_page.hbs template, and remove the line below from the template.
<div class="article-more-questions">
{{request_callout}}
</div>
This line of code controls the link to submit new requests on articles. - Select Publish.
If you want to create an email-only help desk, see the article: Setting up to provide email-only support.