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Is it possible for an agent to call another agent?

Kem Collin Agnabo
  • Edited

Question

Is it possible for an agent to call another agent using Talk?

Answer

Agent to agent calling is not currently available with Talk. The only time agents are able to talk to each other on Talk is when adding a third-party to a conference call or transferring a call to another agent. For more information, see the articles: Adding a third-party to a conference call and Transferring calls.
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2 Comments

  • Blake Volk

    is this feature going to be added? I think it's crazy to have a phone system that you can't do agent to agent calling on other than doing a conference call. 

    2
  • Dave Dyson
    Hi Blake, would you be willing to post your feedback to our Feedback - Voice (Talk) topic, using the template there to format your feedback? That way it'll be more visible to our product team, as well as other users who can upvote your idea. Thanks!
    0

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