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How to get help with phone call problems in Talk
Issues with inbound and outbound calls in voice for Talk. Content includes common error messages for calls, troubleshooting steps for common problems in Talk, integrations with other telephony systems, call restrictions, Talk Partner Edition, call workflows within Talk and Support, voicemail questions, and issues, and others.
Talk error: Cannot connect to number
Edited May 09, 2023
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Why can't I receive a phone verification call from Google?
Edited Jan 07, 2025
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Why does the call disconnect when the browser is refreshed?
Edited Aug 22, 2024
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How can I find who disconnected the call first in Talk?
Edited Jul 01, 2024
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Why are calls to certain countries blocked?
Edited May 28, 2024
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Error: Some Talk features aren't available right now. You can still make and receive calls
Edited Jun 20, 2024
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Can I send and receive MMS messages with Zendesk Text?
Edited Jul 03, 2024
1 vote · 2 comments
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Why are phone calls not routing to agents?
Edited May 21, 2024
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Does Zendesk Talk offer Universal International Freephone Numbers (UIFN)?
Edited Nov 29, 2022
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Why can't I remove the phone number from a user profile?
Edited Aug 21, 2024
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How do I troubleshoot a problem with greetings?
Edited Jul 19, 2024
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Am I using Talk or Sell voice?
Edited Aug 21, 2024
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Workflow: Send an automatic text when customers call in
Edited Aug 12, 2024
1 vote · 2 comments
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Why is the "Call this number" option grayed out when viewing a user profile?
Edited Mar 11, 2024
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Does shutting down my computer set my Talk status to offline?
Edited Jan 20, 2025
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How can I improve the quality of my calls?
Edited Mar 11, 2024
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Can I enable Talk browser notifications for incoming calls?
Edited Mar 11, 2024
0 votes · 3 comments
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Error: Invalid account calling number
Edited Aug 21, 2024
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Replies to proactive texts are not being associated with the end user
Edited Jul 09, 2024
3 votes · 0 comments
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Can I change the outbound caller number?
Edited Aug 26, 2024
6 votes · 5 comments
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You need to have a Talk seat enabled to listen in on calls
Edited Aug 21, 2024
2 votes · 2 comments
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Error: Your browser has suspended your audio. Click here to re-enable
Edited Oct 11, 2024
9 votes · 13 comments
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Can I still receive calls forwarded to my phone even when I close my browser?
Edited Jan 15, 2025
1 vote · 2 comments
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What are the calling restrictions for toll-free numbers?
Edited Jan 28, 2025
4 votes · 4 comments
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Why can't I place calls as an admin?
Edited Mar 11, 2024
2 votes · 8 comments
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Edited Aug 21, 2024
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How can I find the ID of a call to troubleshoot Talk issues?
Edited Dec 19, 2024
2 votes · 0 comments
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Why are some users not correctly identified when they call in?
Edited Mar 02, 2023
5 votes · 8 comments
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Why is the call console showing an unexpected country code?
Edited Mar 11, 2024
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Why did I receive a voicemail when Voicemail is disabled on my account?
Edited Jul 27, 2023
1 vote · 2 comments
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