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Explore report cannot be displayed



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Eugene Orman

Zendesk Product Manager

Edited Jan 24, 2024


-1

11

11 comments

I am constantly getting this error while trying to select "Updater Name" filters.  I have already added an extra filter to narrow down "Updater Role" to Agent and Admin (or excluding null and end user) before attempting to load the "Updater Name" filters. 

 

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Eugene Orman

Zendesk Product Manager

@..., I have created a ticket for you so we could investigate this issue. One of our colleagues will reach out to you. 

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Hi @..., I tried creating a new query with no filters yet.

 

I tried adding Update - Date as a row but when I try to select the date it shows up the below error.

 

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Hi Deo,

I'd suggest adding an "Update - Date" filter first, before adding "Update - Date" as a row. Narrowing down the date range (and thus the number of tickets you're looking at) should help.

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This is happening for all my queries today (12/07/2021).  Is the system down?

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Hi Dan, I see you also spoke to our support team earlier. This issue is ongoing, but as they said we're seeing recovery for some users but are still working on it. Thanks for your patience.

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This is also happening to all of my reports/dashboards. Is this happening again?

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Happening for our reports as well

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In Zendesk Explore we have custom dashboard/reports that had been working. Today we discovered the reports and the filter widgets are all displaying "The report cannot be displayed because it took too long to execute" error message.

I just found there is an ongoing issue: Zendesk Status

July 18, 2023 08:43 AM:
We have confirmed an issue across multiple products causing Explore syncing delays and access issues, latency in Support, delays in SLAs applying after ticket updates, and bulk job processing delays. Our team is engaged and we will provide further updates soon.

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Same for me, no report is working for me (and my co-workers).

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I submitted a ticket and just received a reply:

(11:08:09 AM) K: Here is the most recent update from our Developers: 

"We have confirmed an issue across multiple products causing Explore syncing delays and access issues, latency in Support, delays in SLAs applying after ticket updates, and bulk job processing delays. Our team is engaged and we will provide further updates soon.
In addition to the above, we have confirmed the issue is causing disconnections from calls in Talk as well as impact to ticket merging functionality. We will provide additional information as we learn more."

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