How does the Comment text condition work in business rules?

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5 Comments

  • paula Saboia

    Does the condition for comment text work on messaging? We are using Flowbuilder widget.

    Thanks!

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  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Paula! The comment text condition does not work for Messaging at this time. I see we have plans for improvements for the Messaging, however, there is no definite timeline yet.

    I recommend following our Announcements (https://support.zendesk.com/hc/en-us/sections/200623776-Announcements) & Release Notes (https://support.zendesk.com/hc/en-us/sections/360004061994-Release-Notes) from time to time to know more about our new features and to receive alerts for all enhancements as they are released. Thank you!

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  • Roman Georgi

    What is the maximum number of words that can be used in one condition?

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  • Brett Bowser
    Zendesk Community Manager
    Hey Roman,

    I believe the character limit should be somewhere around 65,535. 
     
    If you need more than that, you'd most likely need to add multiple comment text conditions under Meets any of the following conditions.
     
    I hope this helps!
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  • mfg

    How does Zendesk process the difference between 'string' and 'thisstring'? That is to say, if I have a condition that looks for 'string' and one that excludes 'thisstring', will it still return 'string' tickets? If you want to do the opposite - return 'thisstring' but not 'string', will similar conditions work?

    Is there a difference between [word] and [string] in the conditions?

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