Question
I noticed that outbound emails from my account contain Your Company Name in parentheses after my agents' names.
How can this be removed or updated?
Answer
You cannot remove this text, but you can update it. This is controlled by the account name set in Admin Center, under the Branding page. The account name cannot be blank. For more information, see the article: Branding the agent interface.
2 Comments
It's a shame as with external customer Intergrations we find that this branding creates duplicate tickets for the supplier would love to know if these is an app out there that helps with this
As what have been mentioned above, it's not possible to remove it. I have tried to search for apps that have the capability but I have not found anything on the Marketplace.
Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. Thanks!
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