Maximizing the pre-chat form

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  • Melanie Maury

    Hello, is this something also available with Messaging?

  • Taylor Bowser
    Zendesk Customer Care

    Hi @...

    Thanks for reaching out! 

    If you have Messaging enabled, the pre-chat form is not available for use as mentioned here

    If you are using Zendesk messaging, the pre-chat form isn't currently available for use. For more information, see this article under No user authenticationRequirements, recommendations, and limitations.

    As a workaround, create a custom conversation flow using Flow Builder to automate your messages and collect the information of your visitor before sending them to an agent.


    Hope this helps!


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