Question
Do I have to use a chat agent seat to manage the admin settings of my Chat account?
Answer
Zendesk does not differentiate between an admin and an agent license. The billing is based on the total number of seats including the admin. Although an admin may not pick up chats or tickets, they are still getting value from the service by running reports and managing the other agents.
For more information, see the article: Creating custom Chat roles and assigning users.
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