Zendesk Chat and Messaging
[Developer Docs] Updated Chat API documentation can be found here
- [Messaging] Visitor email placeholder for German language was missing for re-engagement email capture
Web Widget & Web SDK (for Messaging)
- Update Changelog for May
Zendesk Answer Bot
- [Flow Builder] Use end-user locale when getting article recommendations so that articles are returned in the correct language
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
- Yext AI Search (Support)
- Yext AI Search helps you simplify self-service with a world-class search experience that delivers direct answers within Zendesk. With Yext AI Search, support leaders can empower their agents to drive faster case resolution that increases customer loyalty and satisfaction. By automatically populating the agent's search experience with the ticket subject line, Yext AI Search uses natural language understanding to interpret customers' intent and deliver contextually relevant direct answers for agents to efficiently resolve cases. Get started here and supercharge your search in Zendesk.
- Bytesview is a text analysis tool which analyzes any piece of text using machine learning and natural language processing. By automatically pulling subject and description from newly created tickets, the bytesview app processes the input data and gives output to already defined custom fields which helps user agents automatically tag new tickets with sentiment, emotion, intent, keywords and many more tags. Save time with automatic tagging for the new tickets with the help of Bytesview NLP tools.
Twilio SMS, WhatsApp by Ulgebra (Sell)
- Twilio SMS, WhatsApp by Ulgebra lets you send single & bulk SMS messages to contacts, leads from Zendesk Sell.
Thank you (Support)
- Thank you will analyze every comment on a ticket that is reopened using AI. The plugin will close a ticket if the intent of the message it's 'thank you'. Stop waste your agents time because of the 'thank you' messages for the end-user.
b+s Connects for Cisco Contact Center (Support)
- b+s Connects for Cisco Contact Center lets you connect your help desk to Cisco Contact Center for a unified agent desktop. b+s Connects for Cisco Contact Center gives Zendesk agents the contact center functions they need to deliver outstanding customer experiences and snappy ticket resolution from within the Zendesk agent desktop. Screen-pop and contact match, integrated call controls, real-time team status, transfer to- and consult with- other team members, all from within Zendesk Support.
Guide Importer (Support) (paid)
- Guide Importer allows you to perform a bulk import and export of your Guide articles, sections and categories, making it easy to update your Help Center without wasting time. Import or export articles, sections and categories in Excel file format, specify to which brands article are connected with, choose for which permission groups do articles apply, and more with this app.
Zoho Sprints (Support)
- Zoho Sprints is an agile tool for product management teams. With Zendesk Support for Zoho Sprints, your support teams can collaborate with product teams and serve your customers better. Zendesk Support tickets can be linked to work items in Zoho Sprints so that your teams can collaborate with context and resolve customer issues faster.
Canopy Servicing (Support)
- Canopy is a technology company that builds modern servicing infrastructure for scaling FinTechs. Canopy offers a plug and play system of record for companies who want to launch lending products quickly and reliably. With Canopy for Zendesk, you can streamline your agent's workflow by automatically matching and surfacing the Canopy customer, account and payment information seamlessly within Zendesk.
No Updates to :
- Zendesk Talk
- Guide + Gather
- Zendesk Support