Question

Why do I get the error Failed to add team member. Please try again. when trying to add an agent to the chat group?

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Answer

The agent does not have Chat enabled in agent permissions within their profile. To fix the issue, make sure you enable Chat for the agent in Admin Center. 

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For steps on updating agent permissions in Chat, see the article: Setting roles and access in Zendesk Admin Center.

For enabling chat roles in Legacy Chat accounts, see the article: Chat is not enabled for you.

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