Question
Can I report on views in Explore?
Answer
It is not possible to report on views in Explore, as views are only a filter to view tickets by and do not have a data point for Explore to utilize. Instead, you can build a report based on the properties of the view.
For example, if you have a view that displays open tickets from a certain organization you can use the attributes for organization and ticket status.
For more information, see these resources:
6 Comments
Sure would be amazing if you could leverage the work of building a view into a SELECT statement.
Hi Matthew –
Can you upvote and add your use case to this product feedback thread? Views Reporting in Zendesk Explore
(Fwiw, another important difference between Views and Explore is that Views do not display any tickets that have been archvied.)
Thanks!
Will the option to report on Views in Zendesk ever be a feature?
Matthew Francis I hope this is something that happens in the near future. The ability to pull a report based on a view is absolutely essential. I don't want reports to display tickets from certain views.
Agreed. This is an important item to report on, especially since their are multiple conditions you cannot set within reports that you can set within views. I feel quite frustrated that this is a metric that wasn't built in and can't easily be added.
Is their any short term resolution for this? Any roundabout way that can help me get a similar resolution?
I hope all is well! For that use case itself, reporting on the view would be a challenge since views are more dynamic, and the data update in Explore would not provide you with real-time information due to Explore sync time.
Some plans do allow live data reporting, maybe you may consider this while reporting in views is still not an available functionality. I will leave some resources below (please check plan availability).
- Overview of the Explore live dashboard
- Live data widgets for Explore dashboards
I hope this helps!
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