Can I report on views in Explore?

Edited May 30, 2022 11:05

Zendesk Digital Resources Team

Question

Answer

It is not possible to report on views in Explore, as views are only a filter to view tickets by and do not have a data point for Explore to utilize. Instead, you can build a report based on the properties of the view.

For example, if you have a view that displays open tickets from a certain organization you can use the attributes for organization and ticket status.

For more information, see these resources:

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3 Comments

mfg
- October 06, 2021 18:12
Sure would be amazing if you could leverage the work of building a view into a SELECT statement.

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Dave Dyson
- October 07, 2021 01:36
Hi Matthew –

Can you upvote and add your use case to this product feedback thread? Views Reporting in Zendesk Explore

(Fwiw, another important difference between Views and Explore is that Views do not display any tickets that have been archvied.)

Thanks!

1
Matthew Francis
- February 15, 2023 10:57
Will the option to report on Views in Zendesk ever be a feature?

0

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