Question
How do I find the Zendesk ID for my Chat account? An integration, plugin, or mobile app that I am trying to configure requires this information.
Answer
Note: The Chat Account Key is not visible for accounts using messaging. The Account Key is not necessary for any integrations, plugins, or mobile app development under the messaging experience.
To find your Chat account key
- Sign in to your Chat dashboard.
- In the top right-hand corner, click your profile icon and, in the menu that appears select the Check Connection option.
- In the window that opens, your Chat account key is the long string of numbers and letters on the second line, as shown in the example below.
For more information on Chat integrations, see our integrations resource page: Chat integrations.
8 Comments
FYI, I found out your API Key is the same as your Chat Account Key.
Hey Auri,
Would you mind clarifying your post? The Chat account key is necessary to exchange for the bearer token, though it isn't your API key. Curious if that is what you meant.
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
Where is the Chat Dashboard? How do I get to this page?
To access your Chat Dashboard, you need to click on the four product tray on the top right in your account.
From that list, locate the product Chat and click on it.
You'll be redirected to the Chat Dashboard.
Hope that helps!
My Account Key isn't visible on "Check Connection" item list.
Do you know why? thanks
Many thanks for your interesting question - what if your Account Key isn't visible on "Check Connection" item list.
In this case, you also can check your chat account key using the following way:
From the Chat dashboard, select Visitors > Simulate Visitor.
A new window opens from which you can interact with your Chat widget as a visitor. Please copy the Account Key from there:
Hope it helps,
Kind Wishes
i cant find its not find in Check connection section
As noted in this article:
"The Chat Account Key is not visible for accounts using messaging. The Account Key is not necessary for any integrations, plugins, or mobile app development under the messaging experience".
If you still need it, you can try to disable messaging and see if it will show up. For reference, please see this article: Disabling messaging for web and mobile channels.
I hope this helps. Thank you!
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