Question
How can I set my timezone for the Chat analytics and operating hours in the dashboard?
Answer
- Log in to the Chat dashboard.
- Under Settings on the left panel, click Account.
- Click Timezone tab and then set your timezone in the drop-down menu.
- Click Save Changes.
Note: This applies to the whole account.
2 Comments
Does this also apply to the Zendesk EXPLORE Chat reporting? Or is Explore Chat reporting in GMT regardless of the timezone in the Chat Dashboard setting?
Actually I think I found the answer in this article - Which time zone does Zendesk Explore use?
So confusing with all these timezone settings
Please sign in to leave a comment.