Web Widget & Web SDK (for Messaging)
- [Messaging] Hide deactivated brands from Web SDK settings within Admin Center
- [Web Widget Classic] In pre-chat form, don't show name & email fields when social login has been used
- Update made to logging to make agent routing logs clearer
App Marketplace updates
- CoolRunner Widget (Support)
- CoolRunner Widget helps you to manage all your customers orders and shipments. Install the plugin and get an easy to use, fully trackable and detailed overview of your customers journey. Links directly to your CoolRunner account and easy to integrate.
- LumApps Social Intranet is designed for organizations to communicate, collaborate, and engage employees. This Communication & Knowledge Platform contributes to smarter, more efficient, and better-connected workforces around the world. Fully integrated with your IT environment, LumApps intranet simplifies access to all corporate content, social discussions and business communities, in one place. Lumapps™ Zendesk integration allows companies to offer seamless help desk experience integrated with their digital workplace. Submit ticket in context, create personalized views on users requests, and increase content discoverability through Lumapps Search.
- Linear is an issue tracking tool you'll enjoy using. Built for speed, it helps you streamline software projects, tasks, and bug tracking. Linear's Zendesk integration allows you to link your customer tickets to your Linear workspace and automate your workflow. You can quickly create Linear issues from within Zendesk, or link to existing issues. When the work on the issue has been completed, Linear will re-open the linked Zendesk ticket so it’s easy to reach out to your customers.
Data sync by HubSpot (Support)
- Data sync by HubSpot offers a bi-directional sync between HubSpot and Zendesk. Sync data between Zendesk and HubSpot without manual data entry or messy, time-consuming imports. Data is shared between Zendesk and HubSpot in real time. Set-up is quick with out-of-the-box field mappings already created for you. Your existing data will sync right away, and updates will sync as they happen.
- Connect by Ottspott allows business applications (e.g. Salesforce, Zendesk, Hubspot, Pipedrive) to be connected in a few clicks. Until now, the telephony system was limited to the voice channel. Connect by Ottspott acts as a booster for your telephony by allowing you to add other channels such as SMS/Whatsapp, email or functions only accessible via Telecom APIs. Connect by Ottspott is “zero code”, companies or integrators can be operational immediately without investing time and resources in complex and time consuming developments
Alert Wrong User by LEAFWORKS (Support)
- Alert Wrong User by LEAFWORKS allows you to alert or prevent your agents from making requester and assignee changes into specific names or email domains. Prevent agents from transferring tickets inside Zendesk to wrong internal teams, alert agents from erroneously changing requester emails to incorrect domains (e.g. from *@gmail.com to *@gmal.com), alert agents when tickets are transferred to a specific team member (e.g. shift supervisor), and more.
PlentyMarkets App (Support) (paid)
- PlentyMarkets App automatically checks and links Plentymarkets users and their order history directly to Zendesk tickets. For each new ticket a search by user's email is automatically done, but in cases no data has been found, agents can connect Plentymarket users manually using fields like external order id, first name, last name, email, and phone.
AlphaChat Conversational AI (Support)
- AlphaChat Conversational AI lets you build natural language understanding Conversational AI chatbots that can chat with your customers in any European language (+ Russian and Arabic) and have a deflection rate of 50-80%. AlphaChat is a no code tool that anyone can use to build and train their own Intelligent Virtual Assistant. Comes with pre-trained small talk intents and built templates for topics and menus. All you need is to add your own content into the WYSIWYG content editor and train with some of the phrases that your customers most commonly ask.
Aheeva Agent App (Support)
- Aheeva Agent App allows user to handle voice calls and link call to ticket from their Aheeva Contact Center solution. For all type of calls - based on the phone number of the customer - the system will always associate the call to either a new ticket or already created one that is not yet solved, and be redirected to the selected ticket. The app provides the user with all voice call functionalities: hold, mute, transfer, conference, hangup and manual dial. User can check at anytime auto-generated comment related to the call such as call length and many other optional attached data to the call gathered between call reception until ditribution to the user.
No updates for
- Zendesk Answer Bot
- Zendesk Chat & Messaging
- Zendesk Support