Web Widget & Web SDK (for Messaging)
- [Messaging] Animate the Web SDK launcher when page is reloaded
- [Messaging] Add 'customise your flow' tooltip for Flow Builder within Web SDK admin settings
- [Messaging] Fix 'embed in help center' toggle to work as part of onboarding for Simplified pricing & packaging accounts
- [Messaging] Changing position in Web SDK style tab after saving the form causes the form values to disappear
- [Messaging] Update copy within Zendesk messaging banner
- [Messaging] Fix tabbing order of hidden quick replies
App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
- videosupport.io (Support) (Chat)
- videosupport.io enables businesses to provide better and faster customer support through recorded customer videos. Allow customers to record and share videos directly with your product’s support team. Identify and resolve issues in a smooth way, ultimately benefitting both your customers and business. Videosupport goes after a zero-friction approach, topped with an excellent user experience. Instantly serve customers from within the chat or a support ticket.
- Ticket Field Copier (Support) (paid)
- Ticket Field Copier copies over all field values from the chosen ticket into the currently open ticket. When you choose "Clone Ticket Fields and Merge" the app copies over all field values from the chosen ticket into the currently open ticket and merges both tickets to a single complete conversation remains.
Support Product Updates
- We've introduced new endpoints and events in the Apps Support API so that external developers could build chat or messaging extensibility in their Support Apps for Agent Workspace. Read more here.
No new updates for:
- Admin Center
- Sunshine Core
- Answer Bot