Can a lead or contact have multiple email addresses on their contact card?

Question

Can a lead or contact have two or more email addresses on their contact card?

Answer

Yes, this is achieved by creating a custom field and setting the field type to Email. By creating this field, Zendesk will pull in email communications from the second address to the activity feed. You can add additional email fields as needed depending on how many addresses you need to monitor.

For more information, see the article: Creating and managing custom fields in Sell.