How do I access the reports in the default dashboard to find out how they are calculated so I can recreate or customize them?
Zendesk default dashboards are read-only and cannot be edited. To duplicate, recreate, or edit those reports, you can use the cloning feature. To learn more, see this article: Cloning Explore dashboards.
Once you have cloned a dashboard, you can edit the reports to see how they are built, make changes, and more. To learn more, see this article: How do I interact with the data in the default dashboards?