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How to build dashboards
Articles about creating, using, publishing, and sharing dashboards. Content that describes how to solve common issues and questions regarding the dashboard feature of reporting and analytics.
How can prebuilt dashboards in Explore enhance my reporting and analytics experience?
Edited Jan 29, 2025
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Why do Explore scheduled dashboard emails exclude some recipient addresses?
Edited Jul 02, 2024
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Why did my scheduled dashboard delivery time out?
Edited Aug 30, 2023
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Is there a way to restrict the view of Explore dashboards to groups or specific users?
Edited Nov 18, 2024
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How do I access a dashboard from a suspended agent?
Edited Mar 09, 2023
1 vote · 4 comments
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"Network error" or "Error code 3" appear when selecting a dashboard data filter
Edited Aug 20, 2024
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Why is drill in function not saving on my dashboard?
Edited Aug 09, 2024
4 votes · 0 comments
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Error: The dashboard does not exist or is not public
Edited Feb 05, 2025
0 votes · 2 comments
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Why can't I use drill in to see my agents' live status?
Edited Mar 07, 2024
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Why does the Explore live dashboard show 0 Chat agents when filtering by Chat department?
Edited Aug 21, 2024
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What happens if a scheduled dashboard delivery is set for the 31st?
Edited Jan 24, 2024
0 votes · 1 comment
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Why don't I see a Guide dashboard in Explore?
Edited Jun 26, 2024
2 votes · 0 comments
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Why can't I see the most recent month on the "Tickets created by month/year" report?
Edited Aug 21, 2024
1 vote · 0 comments
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How do I add a date in Explore scheduled dashboard deliveries?
Edited Aug 21, 2024
1 vote · 2 comments
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Will the default dashboard data reflect my account's business hours?
Edited Jan 24, 2024
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Can I filter by tag on the dashboard level?
Edited Jan 24, 2024
2 votes · 0 comments
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Time filter isn't working when I choose a time frame [Video]
Edited Aug 09, 2024
4 votes · 7 comments
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How can I change the date format displayed in the Explore dashboards?
Edited Jan 24, 2024
3 votes · 2 comments
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How do I save the state of my dashboard?
Edited Jan 24, 2024
3 votes · 2 comments
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Workflow: Create separate dashboards for multiple teams
Edited Sep 12, 2024
0 votes · 1 comment
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Why am I not receiving scheduled dashboard emails?
Edited Aug 21, 2024
1 vote · 1 comment
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How do I duplicate, recreate, or copy a report from a default dashboard?
Edited Jan 24, 2024
0 votes · 2 comments
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How do I interact with the data in the default dashboards?
Edited Jan 24, 2024
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My dashboard bookmark is applying to all tabs
Edited Jun 19, 2023
3 votes · 0 comments
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Can I embed an Explore dashboard on my website?
Edited Jan 24, 2024
0 votes · 7 comments
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Should I apply filters at the report or dashboard level?
Edited Jan 29, 2025
2 votes · 2 comments
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What is the difference between a dashboard and a report?
Edited Jan 24, 2024
1 vote · 0 comments
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