"Network error" or "Error code 3" appear when selecting a dashboard data filter

Issue symptoms

In Explore, I added a data filter to my custom dashboard in Explore. When I attempt to apply a filter value while editing the dashboard, I encounter either errors:

An error has occurred. Contact Zendesk customer support (error code 3)
Network error

code 3.png

Resolution steps

This error appears when the dataset or report associated with the filter has been removed.

To solve the behavior, remove the current filter and add a new filter. This will ensure the new filter is linked to a dataset for the current report on the dashboard.

Note: If you use live data, ensure that you include live data that corresponds with the filter you are trying to use as well. For example, if you are using the Support - Ticket brand live filter, include any of the live data widgets available for Zendesk Support.

For more details, see these articles: