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Time filter isn't working when I choose a time frame [Video]



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Eric Gao

Zendesk Customer Care

Edited Aug 09, 2024


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7 comments

Hi @... and team, I have a different issue with the Time Filter. I'm editing a dashboard, I update the time filter from 30 days in the past to 4 weeks in the past, and publish. The dashboard always reverts to my previous 30 days setup. Any tips on how to address this? Apologies if this is covered elsewhere, I can't find another article that covers time filter not saving.

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Hillary Latham

Community Moderator

@... - check out bookmarks.  You can't save a default filter on a dashboard directly.  https://support.zendesk.com/hc/en-us/articles/1260803013110

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@... bookmarks did the trick; thank you very much!

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Hello, 

Hope you can help me. Is there a way to change the default time filter from the "past 30 days" to "this month". I've been trying to set this up but it keeps on going back to the default date filter which is "past 30 days". 

Hoping to hear from you soon!

 

 

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Hillary Latham

Community Moderator

@... - see my previous comment above.  You cannot save a default for a dashboard.  The default will be whatever is built in the query as saved.  You can use bookmarks to quickly change filters.

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I created a report, Average time to solve tickets in the dashboard. I am trying to see the average time for a year which range from 9/1/2021 to 8/31/2022. When I filtered by the time 9/1/2021 - 8/31/2022 in the time filter widget, it gave the correct result, e.g, 30 hours. But when I filtered by each month, 9/1/2021 to 9/30/2021, I got the number 14 hours, 10/1/2021 to 10/31/2021, I got the number 16 hours, and so on. These results are not right. Those numbers are less than the correct results.

If I edited the report and added Ticket Created by year and Ticket Created by Month, it shows the correct result. After saving and coming back to the dashboard, the wrong result for each month shows up. 

Does anyone have any suggestions?

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Hey there, Eric Gao Zendesk I'm experiencing a slight different issue when it comes to the time filter. I've set up a custom dashboard, defined which date fields per dataset it should relate to, however whenever I use it, it shows different values than those shown when you go directly in the report and run the same filters & timeframe setting

 

Can anyone help me understand what causes this? I also played around setting the timeframe using data filters, which fixed the missing data issue, however you're not given a calendar view when using data filters, so it becomes very challenging to select specific time periods easily

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