Question
Am I able to report on Chat using Explore?
Answer
This depends on what kind of Zendesk account you have.
Integrated Chat account
If you have both Support and Chat on the same account, you are eligible for Explore. You might have to first activate Explore before proceeding. If Explore is not on your account and you wish to add it, contact your account representative for assistance.
Chat only account
Chat-only accounts are not eligible for Explore. Professional and Enterprise Chat accounts have access to Chat analytics.
Tip: If you do have access to Explore, find out what you can report on with this reference: Metrics and attributes for Zendesk Chat.
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