Question
Is there a way to search for tickets to see whether they have a ticket type set up?
Answer
You can search for tickets with empty ticket type values by using the minus sign - in the search field followed by this string: -ticket_type:
Select the search icon, enter the text above, and select Tickets.
This search string returns all the tickets without a ticket type field. For more information, see the article: Using Zendesk Support advanced search.
1 comment
Jacob Armstrong
How do you do the opposite (EXCLUDE search results that don't have a value applied)?
UPDATE: found the answer: custom_field_[id]:*
(Source: https://support.zendesk.com/hc/en-us/articles/4408882086298#topic_wly_fev_uc)
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