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How can I search for tickets with empty ticket type values?



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Christine Diego

Zendesk Customer Care

Edited Jul 10, 2024


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How do you do the opposite (EXCLUDE search results that don't have a value applied)?

 

UPDATE: found the answer: custom_field_[id]:*

(Source: https://support.zendesk.com/hc/en-us/articles/4408882086298#topic_wly_fev_uc)

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