Question
When my customer first gets to my website, I don't want the widget to be minimized and require a click to open chat. I want the live chat to pop up and open automatically without my customer needing to request a chat themselves. How can I do that?
Answer
To make your widget open up into a live chat when the customer first loads the page, without them having to request a chat themselves, you have two options:
- Use a chat trigger as described in this article: Targeting key visitors with proactive chat.
- Add the following code right below the widget script in your website:
<script type="text/javascript">
zE(function() {
zE.activate();
});
</script>
Disclaimer: The above code is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online.
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