How do I make the widget open up directly to a live chat session when my customer loads my webpage?

Question

When my customer first gets to my website, I don't want the widget to be minimized and require a click to open chat. I want the live chat to pop up and open automatically without my customer needing to request a chat themselves. How can I do that? 

Answer

To make your widget open up into a live chat when the customer first loads the page, without them having to request a chat themselves, you have two options:

• Use a chat trigger as described in this article: Targeting key visitors with proactive chat.
• Add the following code right below the widget script in your website:

  <script type="text/javascript">
  zE(function() {
  zE.activate();
  });
  </script>

Disclaimer: The above code is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online.