Question
Why am I unable to set my ticket to solved?
Answer
You can't solve a ticket unless the ticket has an assignee and all mandatory fields are populated with values. Should these criteria not be fulfilled, one of the below error messages will appear.
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"Ticket field name" needed
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Assignee is required when solving a ticket
Note: The error message lengthens if more required fields are left blank.
For a similar issue, see this article: The Solved button is grayed out on my messaging ticket.