Can I automatically refresh views?

No. Views don't automatically refresh in Support. Use the options below:

  • Utilize third-party apps in the Chrome store to automatically refresh your browser session. Zendesk doesn't support these apps.
  • Click from one view into another to refresh all views
  • Use the refresh button to manually refresh views.
    View refresh.png

When agents use Play mode, the system refreshes views every five minutes to address new tickets at the top of the view quickly.
Play.png

For more information about views, see:

  • Using views to manage ticket workflow
  • Working with tickets
Tip: To request this feature, add your use case to the product feedback page on this topic. See Automatic Refresh in Views.
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Can views be refreshed automatically? Do views update automatically? Can I auto refresh views?

No, views do not refresh on their own in Support or your ticketing system. You can use these alternatives to update your ticket lists:
• Click the refresh button to update your Views.
• Switch from one view into another to refresh all views.
• Install third-party apps from the Chrome store to refresh your browser session. Zendesk does not support these external apps.
• Use Play mode. When an agent or support person uses Play mode, the system refreshes views every five minutes so you can address new tickets at the top of the view.
To request this feature, add your use case to the Automatic Refresh in Views topic on the product feedback page.

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