Question

Can views be refreshed automatically?

Answer

Views don't automatically refresh in Support however, you can use the options below: 

  • You can utilize third-party apps to automatically refresh your browser session in the Chrome store. Those apps are not supported by Zendesk.
  • Another solution is to click from one view into another, which causes all the views to refresh.
  • You can also use the refresh button to manually refresh views.
    View refresh.png

When your agents use Play mode, views are refreshed every five minutes to make sure new tickets at the top of the view are addressed quickly.
Play.png

For more information about views, see these articles:

  • Using views to manage ticket workflow
  • Working with tickets
Tip: If you want to see this feature added to Zendesk, you can add your use case to the product feedback page on this topic. See the post: Automatic Refresh in Views.
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Can views be refreshed automatically? Do views update automatically? Can I auto refresh views?

No, views do not refresh on their own in Support or your ticketing system. You can use these alternatives to update your ticket lists:
• Click the refresh button to update your Views.
• Switch from one view into another to refresh all views.
• Install third-party apps from the Chrome store to refresh your browser session. Zendesk does not support these external apps.
• Use Play mode. When an agent or support person uses Play mode, the system refreshes views every five minutes so you can address new tickets at the top of the view.
To request this feature, add your use case to the Automatic Refresh in Views topic on the product feedback page.

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