Question
Can views be refreshed automatically?
Answer
Views don't automatically refresh in Support. There are some third-party apps that you can utilize that automatically refresh your browser session in the Chrome store, but those apps are not supported by Zendesk Customer Support.
Another solution is to click from one view into another, which causes all the views to refresh.
When your agents use the Play button, views are refreshed every five minutes to make sure new tickets at the top of the view are addressed quickly.
For more information about views, see the article: Using views to manage ticket workflow.
Tip: If you want to see this feature added to Zendesk, you can add your use case to the product feedback page on this topic. See the post: Automatic Refresh in Views.