Can I increase my API rate limit?

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  • Ramanathan Narayanan

    What is the price of High Volume API Add-on? 

  • Elgene E.
    Hello! Welcome to the Zendesk Sales Chat! I'm Elgene, glad to help you today! How's your day going, Ramanathan?
  • Elgene E.
    Are you still there?
  • Elgene E.
    Hi Ramanathan, I hope you are well.

    Your ticket opened with Zendesk was assigned to our Online Sales team, but unfortunately, you dropped the messaging conversation during the process. That’s totally fine, you maybe got busy and had to leave the conversation. We can see in the ticket history that you are looking for the pricing of the API add-on.

    We would like to either invite you to return to our messaging channel or to discuss here over this email the best way to support your case. Let us know what you prefer.

    I hope both of you have a great day.

    Best regards,
    Elgene E. |Zendesk Online Sales
  • Marvin
    Hi Ramanathan,
    The High Volume API Add-on is available to be purchased if you are on Support Professional/Enterprise or Zendesk Growth, Professional, and Enterprise.

    If you have more than 10 agents, the add-on will cost £20 / €25 / $25 per month per agent. If you have less than 10 agents, you will pay £200 / €250 / $250 per month for the add-on. 
    If you have follow-up questions, feel free to send them here.

    I hope you have a great day.

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