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API and SDK

API, authentication requests, API tokens, scripts, requests, API errors, and others. Articles about the different SDKs offered by Zendesk.


Is it possible to reach the API rate limit when I update tickets in the user interface?

Question Is it possible to reach the API rate limit when I update tickets in the user interface? Answer Yes, although...

Edited Jan 10, 2025

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Does the API job contribute to the per-minute rate limit?

Question Does the API job contribute to the per-minute rate limit? Answer The job limit is specific to each endpoint....

Edited Sep 25, 2024

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Where can I find a list of API documentation?

Question Is there a comprehensive list of all API documentation available? Answer Find below a list of all the availa...

Edited Jan 27, 2025

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Why can't I log into my Zendesk account through the terminal?

Question I'm an admin in my account and I'm trying to access the API. Why can't I log into my Zendesk account through...

Edited Aug 15, 2024

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My custom form forwards emails to create tickets and generates errors

Issue symptoms I created a custom form and automatically forward emails to Zendesk from that form. This is generating...

Edited Feb 16, 2024

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How can I set which brand of welcome email is sent when creating users through the API?

Question I'm creating new users through the Zendesk API. How do I control which brand the welcome email is sent from?...

Edited Feb 24, 2023

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Can I use the API to assign a macro to a user or group?

Question Can I use the API to assign a macro to a user or group? Answer Yes, you can use the Macro API to assign a ma...

Edited Jan 16, 2023

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Who is the current user when adding ticket comments using APIs?

Question We have business rules set up to fire based on the (current user) condition, but it is not firing when ticke...

Edited Jan 22, 2024

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Can I change the confirmation message after a ticket is submitted through the mobile app?

Question Can I change the confirmation message after a ticket is submitted through the mobile app? Answer Yes, the c...

Edited Aug 21, 2024

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REST API gives 200 response but the request didn't work

Issue symptoms When making a request using the API, I'm seeing a 200 response code, but the change I requested was ig...

Edited May 07, 2024

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What should I consider when using Zendesk SDK?

Question While using Zendesk SDK, what common information should I keep in mind? Answer Zendesk SDK is the new mobile...

Edited Jul 09, 2024

1 vote  ·  0 comments

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Why are all of my end users called Mobile App User?

Question Why are all of my end-users called Mobile App User in the Support SDK? Answer If you see a lot of end users ...

Edited Dec 14, 2022

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How can I fetch multiple pages of results automatically?

Question How can I fetch multiple pages of results automatically? Answer Sometimes you may find it convenient to fetc...

Edited Jul 12, 2023

4 votes  ·  2 comments

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What are my credentials for API access when using SSO to sign in?

Question My account is configured to allow single sign-on (SSO) authentication for my agents and admins. What authent...

Edited Jan 22, 2024

4 votes  ·  4 comments

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Using the API to set the primary email for a user

Question How can I update the primary email address for a user using the API? Answer A user's primary email address i...

Edited May 07, 2024

2 votes  ·  2 comments

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What are the uses of each mobile SDK?

Question I see that Zendesk has multiple mobile SDKs. What can I use each one for? Answer Zendesk SDK for Messaging ...

Edited Mar 04, 2024

7 votes  ·  2 comments

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Mobile Chat SDK - Using PreChatForm with VisitorInfo

Issue Symptoms iOS and Android behave differently when it comes to Pre-chat and VisitorInfo objects and this can make...

Edited Jan 10, 2024

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What does the flow of MessagingActivity look like with multiple engines?

Question How does the flow of MessagingActivity work with multiple engines or SDKs? Answer Multiple SDKs can be integ...

Edited Jan 20, 2025

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How will I know that a chat is initiated from my mobile app when using the Chat mobile SDK?

Question I have installed my widget on my mobile app using Chat mobile SDK. How will I know that a chat is initiated ...

Edited Aug 21, 2024

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Can I integrate the Zendesk SDKs in my mobile application using a wrapper?

Question All the Zendesk SDKs use native languages for iOS and Android development, but my mobile application is usin...

Edited Jan 22, 2024

7 votes  ·  2 comments

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How do language translations work in the Classic SDKs user interface and HelpCenterActivity?

Question How do language translations work in the Classic SDK user interface and HelpCenterActivity? Answer By defau...

Edited Dec 28, 2023

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How can I change predefined auto responses in the Chat SDK?

Question How can I change predefined auto responses in the Chat SDK? Answer Locate your Chat SDK app folder. Expand ...

Edited Aug 21, 2024

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Why is my keyboard not closing when leaving the Chat Activity on Android?

Question When using the Chat SDK, sometimes if I leave the chat activity while typing, the keyboard stays open and I ...

Edited Oct 29, 2021

1 vote  ·  0 comments

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How can I authenticate API requests?

Question How can I authenticate API requests using one of Zendesk v2 APIs? Answer You must be a verified user to make...

Edited Aug 15, 2024

10 votes  ·  20 comments

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How do I check which Mobile SDK version my project is using?

Question How do I check the Mobile SDK version my project is using? Answer Depending on the way the Mobile SDK has b...

Edited Aug 21, 2024

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Why do I see the Answer Bot in the Chat SDK even though I don't have a subscription?

Question I see that I have Answer Bot when I start a chat using the Chat SDK, but I don't have a subscription for aut...

Edited Mar 26, 2024

12 votes  ·  1 comment

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How do I add a comment to a ticket via API?

Question How can I add a comment to a ticket using the API? Answer To add a comment to a ticket using the API use the...

Edited Jan 22, 2024

8 votes  ·  18 comments

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Can I embed the Help Center using Android WebView?

Question Can I embed the Help Center using Android WebView? Answer No, the Support SDK is the only supported way to ...

Edited Dec 14, 2022

7 votes  ·  0 comments

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Can I increase my API rate limit?

Question I need my apps to make more calls to the Zendesk API per minute. How can I increase my API rate limit? Answe...

Edited May 07, 2024

4 votes  ·  9 comments

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How do I know when API tokens were created?

Question How can I find the creation date for an active API token? Answer To find the creation date of an API token,...

Edited May 07, 2024

1 vote  ·  0 comments

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