Is it possible to reach the API rate limit when I update tickets in the user interface?

Question

Is it possible to reach the API rate limit when I update tickets in the user interface?

Answer

Yes, although this number doesn't count towards the general API limit for your plan and account when you update tickets in the user interface, the endpoint rate limits apply.

You may reach the rate limit of the Update Ticket endpoint, which is 100 requests per minute per account. This differs from the general API rate limit for the Suite Enterprise plan, which is set to 700 requests per minute for Support and Help Center API.

For more information, see this article: Rate limits.