Question

Can I change the confirmation message after a ticket is submitted through the mobile app?

Answer 

Yes, the confirmation message can be edited from the Mobile SDK page in Admin Center. You must be an account administrator to make the following changes.

  1. In Admin Center, click Channels in the sidebar, then navigate to Classic > Mobile SDK.
  2. Select the registered mobile app you want to configure from the list.
  3. Click the Support SDK tab to display the configuration options.
  4. Change Default to Customized, enter your custom message and then save the changes. You can also localize this message using dynamic content. 
    Confirmation_Message_in_Support_SDK_Setting.png

For more information, see the article: Embedding customer service in mobile apps with the Support SDK.

Powered by Zendesk