How can I migrate information from another platform into Zendesk?

Question

I have information on another platform or ticketing system that I would like to migrate to Zendesk. How do I do this?

Answer

While not everything can be migrated into Zendesk through the user interface, there are a variety of resources and features that you can utilize to import information.

Tickets

• Core API: Ticket Import
• If you do not feel comfortable using the API, check the Zendesk Marketplace for third-party apps that might be able to assist with this process.

Users

• Bulk importing users
• Importing users with the API

Organizations

• Bulk importing organizations
• Importing organizations with the API

Articles

• Core API: The Help Center

Our Zendesk Partners are also available to help you with importing information into your account.