Hide comments on individual articles by disabling the Open for comments setting in the article editor. To hide comments across your entire help center, use Curlybars to block the comment section in your help center theme.
To hide the article comments
- In Guide, click Guide admin
- Click the Customize design icon (
) in the sidebar
- Find your live theme and click Customize. Then, click Edit Code
- In the templates file, click article_page.hbs
- Look for the article comments Curlybars. The HTML code may vary depending on your theme and its customizations
- Add
{{!--
before the<div class>
tag, and--}}
after the</div>
tag. This changes the color of the text to brown, which indicates that this section of the code is blocked out - Click Publish to save the changes to your theme. To check that the article comments disappeared, click Preview
For more information, see the article: Selectively hiding Help Center components using Curlybars.
4 comments
Ashley Otherson
Is it possible to make comments visible to only a particular segment or user tag?
4
Nacho Santana
There is no native functionality in the support interface that allow you to just make a comment visible to a particular segment or user tag. You can use segments to restrict access to entire articles, in your help center, that will include the comments in the article. For more information, you can check this article: Setting view permissions on articles with user segments.
I hope this information help.
-2
Charles Perkins
Will this prevent all of the comments section, as shown in this screenshot, from being displayed?
0
Paolo
Yes, this will hide all comments including the previous ones. Another alternative is completely disabling comments for an article.
0