Recent searches


No recent searches

Workflow: Hide article comments with Curlybars



image avatar

Ray

Zendesk Customer Care

Edited Aug 20, 2024


9

4

4 comments

Is it possible to make comments visible to only a particular segment or user tag?

4


image avatar

Nacho Santana

Zendesk Customer Care

Hello Ashley,
 
There is no native functionality in the support interface that allow you to just make a comment visible to a particular segment or user tag. You can use segments to restrict access to entire articles, in your help center, that will include the comments in the article. For more information, you can check this article: Setting view permissions on articles with user segments.
 
I hope this information help.

-2


Will this prevent all of the comments section, as shown in this screenshot, from being displayed?

0


image avatar

Paolo

Zendesk Engineering

Hi Charles,
 
Yes, this will hide all comments including the previous ones. Another alternative is completely disabling comments for an article.
 

0


Please sign in to leave a comment.