The Data Residency feature within Sunshine Conversations is available to subscribers on Sunshine Conversations Premium and Enterprise plans and provides access to hosting in Amazon Web Server - European Union (AWS-EU) data centers.
If you enable Data Residency, the Sunshine Conversations team provides you with accounts in both the United States (US) and the European Union (EU) AWS data centers to host your core Service Data. Thereafter, you must provision your clients in the appropriate region (US or EU), depending on your data locality needs. It is your responsibility to provision your clients appropriately given your business requirements.
- Data that resides in any other Zendesk products or services.
- Data that resides in non-Zendesk services managed and hosted by third parties and the Service Data that is, or may be, shared with such non-Zendesk services (as defined in the Zendesk Master Subscription Agreement).
- Data that is hosted with certain sub-processors as necessary to provide the services.
- Data that resides in a Zendesk product or service that is in a Beta, Testing, or Early Access Program.
Additionally, EU data residency in Sunshine Conversations is not available to customers who wish to integrate Sunshine Conversations into a Zendesk subdomain.