How do I apply my promotional code/ coupon?
Be sure to confirm your billing cycle is set to monthly when using your Zendesk for Startups promo code. Detailed walkthrough below:
To apply your code:
- Sign in to your Zendesk Suite trial instance.
- Click Buy Zendesk Suite in the top-right corner.
- Choose the solution you need, either the "Zendesk Suite" or "Zendesk Support" only.
- Select the Suite plan type you need, either Team, Growth, Professional or Enterprise.
- Adjust the agent seat count and billing cycle at the bottom of the current screen and then choose Next.
- Choose Apply a Promo Code.
- Enter your promo code and click Apply.
- Complete the checkout process.
If you are still waiting to be approved, feel free to create a trial account but DO NOT subscribe and pick your plan. If you pick a subscription prior to receiving a code from us, this will remove you from participation as the program and its benefits may only be applied to new Zendesk accounts.
Can I change my subscription during the 6 months I'm using the credits?
If you’d like to upgrade, the account owner may do so at any time via Admin Center > Subscription.
If you choose to downgrade, contact email@example.com. Downgrading your subscription via dollar amount, product type, or agent count will automatically void your current promotion on the account and you will be billed with the next invoice.