Question
On an account with the Zendesk Agent Workspace enabled, is it possible to serve chats from the Chat dashboard?
Answer
No, in the Agent Workspace, chats are served through the ticket interface in Support. After making the transition to the workspace, the goal is to provide your agents with a more streamlined experience and easy access to different channels all in one place.
For more information, see this article: Serving chats in the Zendesk Agent Workspace.
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