Question

Why can’t I find the Turn off Chat widget option on my Chat settings?

Answer

The Turn off Chat widget option is available if you have a Classic Web Widget.

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To hide the Chat widget by default

  1. In the Chat dashboard, select Settings > Widget and click the Settings tab.
  2. In the Hide Widget section, enable the Turn off Chat widget.

To configure the Web Widget (Classic) settings, see the article: Configuring components in the Web Widget (Classic). If you need clarification on what chat settings may be missing, see the article: Missing Chat widget settings.

To disable the live chat and Support integration

  1. In Admin Center, click Channels in the sidebar.
  2. Navigate to Classic > Web Widget > Click the widget name
  3. Under the Basics tab, disable the setting for Chat.
    Chat_setting_in_Web_Widget__Classic_.jpg
  4. Click Save at the bottom of the settings page.
  5. Once disabled, the Turn off Chat widget setting will show. 

 

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