Why can’t I find the hide widget option on Chat?

Question

Why can’t I find the Turn off Chat widget option on my Zendesk Chat settings?

Answer 

If you have a Chat Phase 3 or Phase 4 account, the Turn off Chat widget option is not available. 

The feature that allows you to hide the widget is only available to Legacy Chat accounts that are not integrated with Support. To see which version your account is, see the article: Determining your Zendesk Chat account version.

To configure the Web Widget (Classic) settings, see this article: Configuring components in the Web Widget (Classic). For additional customization options through the API, see the article: Advanced customization of the Web Widget (Classic).