How do I use @mentions in Zendesk Gather?

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  • Daniela Maskova

    Hi All,

    is the rule for comments/posts applied consistently or has anyone noticed any exceptions? 

    We are just about to start utilizing Gather Legacy and the @mention functionality seems a bit random. It gets resolved if the person I couldn't find posts on the board but that still doesn't explain some of the people I was able to @mention as well as those I couldn't.

    Have the fix, so not a big deal - am just curious. Thank you!

  • Dave Dyson
    Zendesk Community Manager

    Hi Daniela,

    As far as I know the rules are applied consistently, but if you see something amiss, I'd suggest contacting our support team so they can help you troubleshoot: Contacting Zendesk Customer Support


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