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Authorization Error: Error 400: admin_policy_enforced

Ailyn Swinton
  • Edited

Issue Symptoms

 When I try to sign in into my Zendesk Support account, I see the following error message.

Resolution Steps

If you received the error message above, follow the instructions under Control which third-party & internal apps access G Suite data to solve it.

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5 Comments

  • Lars Lindmark

    The link goes to a page with several solutions, and do not tell which setting to be changed. Pls advice!

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Lars,

    The solution required would be based on what your GSuite admin has set up on their end. Most likely they will want to take a look at these instructions: Manage access to apps: Trusted, Limited, or Blocked

    I hope this helps!

    0
  • Lars Lindmark

    This solved my issue

    1. Log in to the Google Admin console.
    2. From the Home page, go to   Security  API controls.
    3. Under App access control, click MANAGE THIRD-PARTY APP ACCESS.
    4. Add a filter to find the Zendesk app in the list. Enter Zendesk" in the Contains field, and click APPLY.
    5. Check the box for Zendesk and click Change access
    6. Choose the Trusted option to allow access to all Google services.
    7. Click CHANGE.

    Good Video here

    0
  • Lars Lindmark

    Hm, new link to video here

    0
  • Brett Bowser
    Zendesk Community Manager

    Thanks so much for sharing with everyone Lars!

    0

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