Recent searches


No recent searches

Why doesn't my IVR greeting play?



image avatar

Ferran Barneda

Zendesk Employee

Edited Mar 11, 2024


-2

2

2 comments

I am having this issue but the number is not an external number in our system. The answer bot routes my questions to a chat topic or a URL change. I tried messaging and no one is there to assist.

0


Hello MIlos, 

Apologies about your experience in contacting Support. We're now on messaging as announced here. There may be a wait time after the bot has transferred you to a live agent queue but still, you should be able to log a ticket to us through the messaging widget. 

As for your main concern, I'm going to bring this into a ticket so we can further investigate on your concern. You'll receive an email shortly stating your ticket has been created. Cheers!

0


Please sign in to leave a comment.