Why doesn't my IVR greeting play?

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  • Milos Sirotanovic

    I am having this issue but the number is not an external number in our system. The answer bot routes my questions to a chat topic or a URL change. I tried messaging and no one is there to assist.

  • Ronald Suplido Jr
    Hello MIlos, 

    Apologies about your experience in contacting Support. We're now on messaging as announced here. There may be a wait time after the bot has transferred you to a live agent queue but still, you should be able to log a ticket to us through the messaging widget. 

    As for your main concern, I'm going to bring this into a ticket so we can further investigate on your concern. You'll receive an email shortly stating your ticket has been created. Cheers!

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