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What is Talk Partner Edition?

Michel Cavens-Marechal
  • Edited

Question

What is the Talk Partner Edition plan?

Answer

Talk Partner Edition is an API toolbox that allows you integrate third-party telephony systems to run and work within Zendesk Support.

This plan enables telephony integrations to create Zendesk Support tickets for calls, and voicemails and create users. For more information, see Talk Partner Edition API.

Talk Partner Edition can be used alone or in combination with Talk. For more information about Talk Partner Edition and how it works, see the article: Talk Partner Edition.

If you are looking for the toolbox, see the article: Zendesk Talk Partner Edition Development Guide.

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6 Comments

  • Gopal Gunnam

    I am unable to embed our own CTI application into Zendesk. I have gone through the doc but still the same. Please brief in detail how to embed third-party telephony.

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Gopal,

    Can you clarify on what issues you're running into? Are you receiving any sort of error when trying to set up the integration? Additionally, can you confirm that you're subscribed to the Talk Partner addition?

    Let me know!

    1
  • Aadil Malim

    Hey Brett Bowser,

    I had few question related to this.

    • I want to know how are the Talk Partner Edition licenses consumed.
    • How can we check how much licensed have been utilized.
    • Where and how are these licenses consumed , suppose if I have 100 licenses for Talk Partner edition how , where and when these licenses are consumed, how can I evaluate what is the exact number of license I need to run my telephony applications properly.
    0
  • Dekbi
    Zendesk Customer Care
    Hi Aadil,
     
    As we can see, you already have an open ticket regarding this concern.
     
    Our team is working internally to provide you with the best answer possible. Kindly wait for their response via email once available.
     
    Have a good day!
    0
  • Lindanne Mureu

    I have two questions:

    We did not manage to integrate 3cx successfully onto Zendesk because tickets were being created after the call ended. Is it because we did not make use of this API toolbox?

    Our plan is Suite Growth. Is this available to all your customers?

    0
  • Dane
    Zendesk Engineering
    Hi Lindanne,

    Talk Partner edition regular is included on Zendesk Suite: Growth Plans.

    For reference: Understanding Talk Partner Edition
    0

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