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How to manage subscriptions and billing for Talk and Text

Data usage, licensing, and charges in Talk and Text. Content includes questions about plans, subscriptions, trials and pricing.


How can I reduce call costs and lower the overall Zendesk Talk invoice?

Question What strategies can I implement to reduce call costs and lower the overall Zendesk Talk invoice? Answer To m...

Edited Aug 02, 2024

0 votes  ·  0 comments

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Will I be charged a porting fee for Zendesk Talk?

Question I am interested in porting over my external numbers to Zendesk Talk. Will I be charged a porting fee? Answe...

Edited Oct 18, 2022

0 votes  ·  0 comments

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How can I view my Talk usage?

Question How can I view my Talk usage? Answer Talk minutes are priced in different ways based on the type of call, r...

Edited Jan 05, 2024

2 votes  ·  0 comments

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Can I control which of my agents are Talk agents when I use Lite?

Question Can I control which of my agents are Talk agents when I use Talk Lite? Answer No, when you use Talk Lite, a...

Edited Mar 11, 2024

1 vote  ·  0 comments

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How much does it cost to make a call through a digital line?

Question How much does it cost to make a call through a digital line? Answer To find out the usage charges for a digi...

Edited Oct 11, 2023

2 votes  ·  2 comments

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Why was I charged $1 for Talk usage?

Question I am on Talk Lite or did not use Talk this month, however, I was still charged $1 for usage? Answer The cos...

Edited Apr 26, 2023

7 votes  ·  2 comments

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Why did my Talk number disappear?

Question I don't see my Zendesk Talk number in my account. Why was my number deleted? Answer Your number can be rem...

Edited Jul 27, 2023

0 votes  ·  5 comments

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How can I pay for minutes in Talk?

Question How can I pay for minutes in Talk? Answer There are two options available for paying for minutes in Talk: ...

Edited Mar 11, 2024

3 votes  ·  0 comments

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Is there a difference in functionality between Talk trials and subscribed Talk plans?

Question Are there any things agents won't have access to or be able to do while on a Talk trial? Answer There are a ...

Edited Aug 14, 2023

8 votes  ·  2 comments

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What is Talk Partner Edition?

Question What is the Talk Partner Edition plan? Answer Talk Partner Edition is an API toolbox that lets you integrate...

Edited Aug 20, 2024

3 votes  ·  8 comments

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Not continuing with Zendesk Talk after Trial

Question I have finished my Talk trial and don't want to purchase a Talk subscription. What do I need to do? Answer N...

Edited Mar 11, 2024

2 votes  ·  0 comments

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Talk balance auto-recharge

Question If I top-up my Talk balance, will this auto-recharge my balance in the future if I run below a certain thres...

Edited Feb 02, 2024

7 votes  ·  0 comments

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Do I need a Talk license for Text agents?

Question Do I need a Zendesk Talk license for Text agents? Answer Yes, any agent who replies using your Text channe...

Edited Jun 12, 2023

2 votes  ·  1 comment

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Can I have Talk without Support?

Question Is it possible to purchase Talk without buying a Support plan? Answer No, you must have a Zendesk Support...

Edited Mar 11, 2024

3 votes  ·  2 comments

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