Question

Why do I sometimes get incorrect SSL certificate details for my subdomain?

Answer

This issue is often caused by the incorrect SSL certificate being stored on your browser. The process to clear your browser's SSL state depends on your web browser and operating system. Here are instructions for common web browsers:

  • Mozilla Firefox
  • Google Chrome on Mac
  • Google Chrome and Microsoft Edge on PC cannot be cleared within the browser settings. Follow these steps within the operating system settings instead:
    1. Open the Start menu.
    2. Search for and open Internet Options.
    3. In the dialog box that appears, select the Content tab.
    4. Click Clear SSL State.

For more information on host-mapped domains, see the article: Generating an SSL certificate for host-mapped brands.

Powered by Zendesk