How does Zendesk handle Reply-To?

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1 Comments

  • Support Team

    This seem to be working fine for us, where we relay incoming messages to zendesk. In the process of relaying we changing From header (always same for all messages that arrive to Zendesk), but preserve original requester's email in Reply-To header. 

    Zendesk seem to pick up correct email from the Reply-To header during Ticket creation, but we see that each new message is flagged because From and Reply-To are different. Is there a way to disable that warning?

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