Workflow recipe: Creating an approval process between departments

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  • ewa.lichtenstein

    Hi there, 

    i can't see/download images 


  • Brett Bowser
    Zendesk Community Manager
    Hey Ewa,

    Thanks so much for bringing this to our attention! I'll inform our documentation team so they can get these broken images fixed as soon as possible.

  • Jillana Kelly

    I've added those images again, Ewa, thanks for letting us know :)

  • Josh Gamiere

    Is there any way that a light agent role user could have access to the approve/reject buttons in the Agent Support view? Or any way to 'trigger' the process without assigning them a full agent role? 

  • Julio H
    Zendesk Customer Care
    Hi Josh,

    Unfortunately, the light agent role is very limited, and this workflow will not apply to them.

    See the following: Understanding what light agents can do

    Kind Regards.

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