My customer's messages from a noreply email keep getting suspended

Issue symptoms

My customer is using a no-reply email to contact me but all their messages keep getting suspended. How do I stop this from happening? Can I allow certain no-reply email addresses to make sure they don't get suspended?

Resolution Steps

The Zendesk system automatically suspends any emails that come from a noreply@ or no-reply@ email address. You can learn more about this and other suspension reasons in this article: Causes for ticket suspension.

If there is a specific no-reply email you do not want to be suspended, add that email address to your allow list. Learn more about allowing emails and domains in this article: Using the allow list and blocklist to control access to Zendesk Support.